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Delivery & Returns Policy

Last updated: 25 October 2026

Delivery

Each personalised QR code pet tag costs £20 including free UK postage. We normally dispatch within 1–2 working days after receiving payment and all information required to personalise your tag. Orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch. Delivery times are estimates, not guarantees.

Personalised items and change-of-mind returns

Our tags are made to your individual specifications. Once a personalised tag has been made, we do not accept change-of-mind returns or cancellations. The normal distance-selling cancellation right generally does not apply to genuinely personalised or custom-made goods.

Faulty, damaged or incorrect items

If your tag is damaged, faulty, not as described or incorrectly personalised due to our mistake, contact us and we will provide the appropriate remedy under UK consumer law, which may include repair, replacement or refund. We will cover reasonable return postage where a return is required for a faulty or misdescribed item. Please provide your order details and, where possible, a photograph to help us resolve the issue promptly.

Customer-supplied details

Please check names, telephone numbers and other information before confirming your order. We cannot normally provide free replacements for errors in details supplied by the customer, unless the item is otherwise faulty or not as described.

Contact

WhatsApp: Message us on WhatsApp
Facebook: ScanPet Facebook

Nothing in this policy affects your statutory consumer rights.

General enquiries: Email ScanPet

Privacy enquiries: Contact privacy